There are 4 different ways to look at IT service management: as a primary function of the organization, as a framework for operational excellence, as a way to align IT with business strategy, or as a holistic approach to solving IT problems. Each organization has a unique way of looking at service management and will implement service management in a way that makes the most sense for their organization.
The first perspective is from the business perspective.
Just as you have different departments in a business, IT departments also have different perspectives. The CIO, the operations team and the finance team all have distinct priorities and tasks that they need to perform in order to run the organization smoothly. While these teams all work together, they all have different goals and priorities. These different perspectives make a holistic view of the organization impossible. From the perspective of the operations team, for example, the finance team’s priorities are to make sure the budget is balanced and that departments are using their allotted budget efficiently. From the finance team’s perspective, the operations team’s top priority is to deliver a high level of service to the customers and ensure that all the IT systems are working properly. The CIO’s perspective is to drive the organization’s overall business strategy and operations by providing the organization with the right technology to execute that strategy.
The second perspective is from the technology perspective.
The four perspectives of IT service management are those of the business, the technology, the service consumer and the operations. Each of these perspectives are involved in the management of IT services. These four perspectives are not isolated from one another. An effective service management model is one that is aligned with all four perspectives. You should be able to see how your IT services fit into each of these perspectives.
The third perspective is from the operations perspective.
All four are closely related and are interdependent. As the organization operates, there are several things that happen. As the organization grows, it also becomes more complex and sophisticated. To manage the complexity and keep the business running smoothly, IT service management is an amalgam of these four perspectives.
The fourth perspective is from the customer perspective.
The 4 different perspectives of IT service management are those of the organization, the provider, the consumer, and the asset. Each of these perspectives is important to the overall goal of IT service management. These perspectives are not independent from one another, and each is dependent on the other. Depending on the organization, the consumer’s perspective may be the most important, whereas the provider’s may be the most important for the organization.
The fifth perspective is from the IT service management (ITSM) perspective.
In IT service management, a holistic approach is used to manage all the processes that contribute to the successful delivery of IT services. This approach enables organizations to optimize service management processes and align IT operations with the business objectives. The service management approach includes four perspectives: operational, business, finance, and technology.
The sixth perspective is from the information technology (IT) professional perspective.
In a nutshell, there are four service management perspectives: customer, asset, operations, and finance. In the customer perspective, service management refers to how well the organization delivers value to its customers. This approach concentrates on developing and implementing processes to meet the needs of the end users, including the creation of service contracts, metrics for service quality, and metrics for customer satisfaction.
The seventh perspective is from the business owner perspective.
The IT service management perspective takes into account the needs of the organization as a whole, the needs of each department, and the needs of the IT organization. The IT service management perspective seeks to align the IT organization with the business, regardless of whether it is a large organization or a smaller one. This means that they use the same processes and systems for monitoring and managing all aspects of their IT operations. This approach allows the organization to have a single point of contact for all IT-related issues and services.
Conclusion
A few years ago, it was very common for service management to be looked at from a silo approach, focusing on one function, one vendor, one technology, or one organization. This approach does not help companies meet the demands of today’s business environment. Today, organizations need to look at service management from a holistic perspective. This involves looking at the big picture and understanding how the different departments relate to one another.
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